Customer Service

Shipping & Delivery
Shipping Policy We offer free shipping to all our customers in the U.S or U.S. dependencies. Free shipping takes 4 to 8 business to arrive.
We provide tracking numbers so you can see where your package is...
Here are our general policies for shipping and handling:
- Orders placed by 3:00 pm PST will be shipped out the same day.
- Free shipping items are mostly shipped with First Class USPS mail.
- Free shipping is available ONLY to our US customers. FedEx and UPS Next Day, 2nd Day and 3rd day are not available during Saturdays, Sundays and FedEx and UPS holidays.
- For example, if you placed your order for Next Day on a Friday, you will get it on Monday.
- COD shipments are handled by UPS. Priority Mail packages are NOT guaranteed delivery.
- Packages will arrive from a discreet business name. We will name the business on the invoice. It’s a different name for discretion. All the packaging process is videotaped.
- We have no fulfillment on Saturdays. We are closed on all federal holidays and no packages will be shipped.
- International customers accept the risks of package loss or damage. We accept no responsibility for loss or damage.
- Customs and duties are the responsibility of the recipients, we accept no responsibility.
- We mail no solicitation or advertisement to your mailing address.
- Packages used are discreet and crush proof. Boxes and packages used will not indicate about the content of package for US deliveries.
- For international deliveries, there will be some indication for custom and regulatory purposes. Some countries do not allow certain ingredients into their borders. Please check such issues before placing your order.
Privacy & Security
www.detoxbase.com makes a commitment to protecting your privacy and promises only to use information collected about you in accordance with the Data Protection Act 1998.
When you place an Order, we may ask you for certain information and you may submit personal data to detoxbase.com (for example your name, phone number, postal address, email address, contact and bank/credit card details).
We may also record which products you are interested in and which products you purchase as well as customer traffic patterns and site use. This information will be kept securely in accordance with our internal security policy.
Returns & Replacements
www.detoxbase.com wants you to be happy with your purchase. However, if you need to return an item, we're here to help. www.detoxbase.com
Return Policy There are a few important things to keep in mind when returning a product you purchased online from detoxbase.com You have 30 calendar days to return an item from the date you received it. Only items that have been purchased directly from detoxbase.com online can be returned to detoxbase.com.
Any products purchased from other suppliers or retailers must be returned in accordance with their respective returns and refunds policy. Please ensure that the item you're returning is repackaged with all the attachments and documentation that were included when you received it. .
Ordering
We are trying to make the ordering process as simple as possible for you.
To order a product, you must;
1- First click on the item you are interested in purchasing to see the specifications of the product, along with price and details and the more information tab. Add the Quantity you wish to buy and Click
2- “Add to Cart” button to add the product to your Shopping Cart. Much like shopping in a regular store, your shopping cart keeps your items safely held waiting for you while you continue browsing for other products to purchase. Whenever you add a product to your cart a confirmation notice will show you exactly what you have just added and at what price. You can click ‘View cart’ (at the right top of the website) at any time to see your cart, which has a listing of the products you have chosen as well as a total price before any shipping costs or tax has been added. You can change the quantity of any item from the checkout page.
3- When you have finished adding all of the items you wish to buy to your shopping basket, you can click on the
4- ‘Go to Checkout' button to begin the submission of your order. You will be greeted with a page requiring your email address as well as your contact, billing and delivery address details. Please ensure that you verify all of the information you supply, and always check that the details you are submitting are correct. If you would prefer, you can specify a different delivery address to your billing address and also choose your Shipping Method and Click
5- ‘Next’ to move on to the next stage.
6- The 'Payment Method' section will allow you to choose your payment details. A total amount including shipping will be shown, as well as a breakdown of the products you have ordered. If you are absolutely sure that your order is correct and you have entered all your payment details correctly, click on ‘Place Order’ to finish and submit your order to us.
7- A confirmation order number will be shown on the left top of the page that you can note it down for your information in case you need it. However, we email you all the information at the email address you specified when placing the order.
8- Your order will now be with us, ready to be processed and shipped for next day delivery.
Payment, Pricing & Promotions
The price for each product is shown on www.detoxbase.com is NOT included of any taxes. We collect taxes in the State of California We always try to make sure that the prices on www.detoxbase.com are accurate but errors may occur.
If we discover an error in the pricing of the products in your order we will inform you as soon as possible using the contact details you supply us with.
We will then give you the option of reconfirming your order at the correct price or canceling it. (If we are unable to reach you we will treat the order as canceled).
If an order is canceled, any payment made for the products will be refunded in full. You will be notified of the delivery costs automatically before you submit your credit card details, based on the delivery address you specify.
Viewing Orders
- Online via this website www.detoxbase.com
- By telephone +1-510-858-4198 between 9:00am to 5:00pm Monday to Friday (PST)
- By posting a completed copy of the www.detoxbase.com order to PO Box 366 Fremont CA 94537 When you place an Order for a Product in any of the ways described above and in www.detoxbase.com ("Order") you are offering to buy it for the price stated, subject to these Terms.
Updating Account Information
You can simply log in to your account and update any information you want. OR you can call us at 510-858-4198 OR email us at detoxbase@gmail.com any changes you want to apply to your account